Last updated: 2026/2/24
- Company Name: 湖北省楚澈缕商贸有限公司
- Legal Representative: 夏灵富
- Tel: +86 19216865494
- Email: service@mail.tor-mall.com
- Unified Social Credit Code: 91421123MAK62BB42J
- Company Address: 湖北省黄冈市罗田县凤山镇皇庙岗社区段家桥街44号凤南1幢3单元5层（自主申报）
At chongnb, we aim to provide a seamless shopping experience, ensuring customer satisfaction with every purchase. Below you will find our comprehensive return and exchange policy designed to make your after-purchase experience as smooth as possible.
🔄 Hassle-Free Returns and Exchanges
- We understand that sometimes a product may not meet expectations, either due to size, color, or other factors.
- Our goal is to provide you with an easy, no-hassle process for returns and exchanges.
📜 Eligibility for Returns
- Items must be unused, in their original packaging, and include all original tags or labels.
- A valid proof of purchase is necessary for processing returns and exchanges.
🔁 Return and Exchange Policy Details
| Policy Item | Details |
|---|---|
| Return & Exchange Period | Requests must be made within 14 days of delivery |
| Product Condition | Items should be unused and in original packaging |
| Refund Processing Time | Refunds are processed within 7 business days after approval |
| Exchange Procedure | Contact customer service to initiate an exchange; items must be sent back within 7 days |
| Non-returnable Items | Personalized items, perishable goods, and final sale items |
| Return Shipping Charges | Customers are responsible for return shipping charges unless the item is defective |
| Customer Service Hours | Monday-Friday: 9 AM to 6 PM(Closed on weekends and holidays) |
📦 How to Initiate a Return or Exchange
- Contact Us: Reach out to our customer service team via phone or email.
- Prepare Your Package: Ensure the item is securely packaged with all its original components and proof of purchase.
- Ship the Item: Use a trackable shipping method to ensure the item reaches us safely.
🚫 Exceptions
- Returns cannot be accepted beyond the specified period.
- Items that have been used, damaged, or altered will not qualify for returns.
📞 For Assistance
- Phone: +86 19216865494
- Email: service@mail.tor-mall.com
📍 Our Commitment
- We pledge to resolve return and exchange requests efficiently and effectively.
- Customer satisfaction remains our highest priority, and we strive to address all concerns promptly.
Thank you for shopping with chongnb, where your satisfaction is our success!